Shipping Policy

Last Updated: June 10, 2026

This Shipping Policy describes how orders of VivoGut are processed, shipped, and delivered. It applies to all orders placed through the official checkout on this Site.

1. Order Processing

Orders are typically processed within 24 hours of receipt on business days (Monday through Friday). Orders placed on weekends or US holidays are processed on the next business day.

2. Shipping Methods and Times

United States (domestic): Orders are shipped via standard ground service. Typical delivery is 5 to 10 business days after the order ships, depending on your location. You will receive a tracking number by email once your order is dispatched.

International: International shipping times vary widely by destination and local customs processing. Most international orders arrive within 10 to 20 business days, but some destinations may take longer.

3. Shipping Costs

• 2-bottle Basic Pack: A small standard shipping fee is added at checkout.
• 3-bottle Popular Pack: FREE US shipping included.
• 6-bottle Ultimate Pack: FREE US shipping included.
• International orders: Shipping is calculated at checkout based on destination.

4. Tracking

Once your order ships, you will receive a confirmation email with a tracking number and a link to follow your package. If you do not receive a tracking email within 3 business days of your order, please check your spam folder and then contact support@vivogut.com.

5. Customs, Duties and Taxes (International)

For international orders, the recipient is responsible for any customs duties, import taxes, or fees imposed by the destination country. These charges are not included in the product price or shipping fee charged at checkout and are payable directly to the customs authority or carrier on delivery.

6. Lost or Damaged Packages

If your package arrives damaged or appears to be lost in transit, please contact support@vivogut.com within 7 days of the expected delivery date. We will work with the carrier to resolve the issue and arrange a replacement or refund as appropriate.

7. Incorrect Shipping Address

Please double-check your shipping address at checkout. We cannot be responsible for packages shipped to incorrect addresses provided by the customer. If your package is returned to us because of an incorrect or incomplete address, you will be responsible for the cost of reshipping.

8. Delivery Delays

Occasionally, delivery may be delayed due to carrier issues, severe weather, or customs processing. We monitor all orders and will reach out if we are aware of a significant delay, but please be patient with the local carrier in your area.

9. Contact

Shipping questions can be sent to support@vivogut.com.