Refund Policy
Last Updated: June 10, 2026
VivoGut is backed by a 60-day money-back guarantee. We want every customer to be satisfied with the product and the experience.
1. Eligibility
If you are not completely satisfied with your purchase for any reason, you may request a refund within 60 days of the date you received your order. Both opened and unopened bottles are eligible. The 60-day window begins on the date of delivery, not the date of purchase.
2. How to Request a Refund
To begin the refund process, contact our support team at support@vivogut.com with the following information:
- Your order number (found in your purchase confirmation email)
- The email address used at checkout
- The reason for the refund (optional but helpful for our quality team)
You may also contact ClickBank directly, as ClickBank is the retailer of record for all transactions on this Site.
3. Return of Product
Once your refund request is approved, you will be instructed to return the product (both empty and full bottles) to the following address:
19655 E 35th Dr #100, Aurora, CO 80011, USA
Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping service. We are not responsible for returns lost in transit.
4. Refund Processing
Once we receive your returned product, your refund will be processed to the original payment method within 5 to 10 business days. Depending on your bank or card issuer, the refunded amount may take additional days to appear on your statement.
5. What Is Refunded
Refunds cover the purchase price of the product. Original shipping fees (if any were charged) are non-refundable. Return shipping is borne by the customer.
6. Refunds and ClickBank
Because ClickBank is the retailer of record, all refunds appear on your bank statement as a credit from ClickBank. The refund is processed through the same payment method used for the original purchase.
7. Exceptions
The 60-day money-back guarantee applies only to purchases made directly through the official checkout. Bottles purchased from unauthorized third-party sellers (Amazon, eBay, marketplace listings, etc.) are not covered by this guarantee.
8. Questions
Any questions about the refund policy or status of a specific refund can be sent to support@vivogut.com.